Refund policy

Effective November 10, 2026

30 Day Returns And Exchanges

You may request a return or exchange within 30 calendar days after delivery for an incorrect size, a change of mind, or an item that arrives damaged, defective or different from your order. Contact us within this period with your order number and the item details.

Return Conditions

For size changes and change of mind, clothing must be unworn, unwashed and unaltered, with original tags and packaging. You may try an item on carefully as you would in a store. We do not accept items damaged through wear, washing or misuse. Gift cards cannot be returned. These conditions do not restrict your rights when an item is faulty or incorrectly supplied.

How To Return An Item

1. Email info@picasofashionnj.com or call +1 (201) 453-3533 with your order number, reason for return and, where relevant, photos of the issue.
2. We respond within 24 hours with return instructions. Keep the item until we reply so we can confirm the correct handling and any prepaid label.
3. Pack the item securely and send it to Picaso Fashion, 4618 Bergenline Ave, Union City, NJ 07087, United States. Include your order number and retain the tracking receipt.

Exchanges

For a different available size or an eligible replacement, contact us within the same 30 day period. Follow the return steps above and tell us your preferred item and size. After inspection, we arrange the exchange subject to availability. We will confirm any price difference before proceeding; if a replacement is unavailable, you may choose a refund.

Return And Exchange Costs

We cover reasonable return shipping and replacement delivery for damaged, defective or incorrectly supplied items, with no restocking fee. For a change of mind or size preference, you pay the tracked return shipping; standard delivery of an approved exchange within the United States is free. Original standard shipping is free and no shipping amount is deducted from your item refund.

Refund Processing

We inspect returned items and process approved refunds within 1–3 business days after receipt. Refunds go to the original payment account. Posting usually takes an additional 1–3 business days, although your card issuer may take longer. We email you when your refund is issued. Contact us if it has not appeared after your bank’s stated processing period.

Order Cancellation

To cancel an order before shipment, contact us immediately with your order number. Orders cancelled before shipment receive a full refund with no additional handling fee. Once an order has shipped, it cannot be cancelled and our returns process applies. Approved cancellation refunds are issued to the original payment method within 1–3 business days; your bank may take a further 1–3 business days or longer to post the credit.

Contact Us

Store Name: Picaso Fashion
Address: 4618 Bergenline Ave, Union City, NJ 07087, United States
Phone: +1 (201) 453-3533
Email: info@picasofashionnj.com

Opening Hours (America/New_York, Eastern Time):
Monday: 10 AM–8 PM
Tuesday: 11 AM–7 PM
Wednesday–Saturday: 10 AM–8 PM
Sunday: 11 AM–7 PM
Holiday hours may vary.

Response Time: We respond within 24 hours.